1. Who we are
2. Data Protection Officer
3. What is personal data?
4. Data protection principles
5. How we use your personal data
6. The personal data we collect from you
7. When and how we share your personal data with others
8. The security of your personal data
9. Our storage and retention of your personal data
Our contact details
Email address: [email protected]
Postal address: No 75 pipeline road, ilorin, kwara state, Nigeria.
We will then refer your request to the DPO.
Personal data is any information about an individual from which that individual can be identified. Your name, address, phone number and bank account number are examples of personal data. It does not include data where the identity has been removed (anonymous data).
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.
When you request information or make enquiries about any of our services or programmes, we may use the personal data you provide in order to fulfil your request or respond to your enquiry. We may email you or contact you regarding educational services by telephone utilising automated technology at the telephone number(s) you provided. It is in our legitimate interests to use your personal data in this way so that you receive the information you have requested.
You may give us information about you by applying or enrolling on one of our courses, on our site http://LiveTutor.com.ng, completing a form, downloading a prospectus, by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site.
If you make an application to study on one of our programmes we may collect the following categories of personal data about you:
It is in our legitimate interests to collect and use the above information in order to consider and process your application.
If we enter into a contract with you relating to enrol in any of our course, we may collect additional personal data relating to you including:
This information, together with the personal data provided to us above at application stage, will be used by us to perform the contract we have entered into with you.
We may also collect further personal data relating to your visa application and immigration status as we have a legal obligation to use this information.
During your enrolment in any of our courses, we will collect information about your academic experience and progression. This is in order to fulfil our contract with you but it is also in our legitimate interests to use this personal data in order to monitor the provision of our service to you.
Where you have explicitly consented to do so, we may use your personal data to inform you of special offers and new or existing services or courses we offer that are similar to those that you have already purchased or enquired about. This may also include surveys or questionnaires so that we can learn more about your needs and interests.
From time to time we may use your personal data to offer you the opportunity to participate in contests, sweepstakes and other promotions. When you enter you should carefully review any rules, as they may contain additional information about our use of your personal data.
Automated technologies or interactions
Our website and learning platform
With regard to each of your visits to our website and learning platform we may automatically collect the following information:
We will use this information:
Internal business purposes
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Parents and guardians
We collect personal data as described above. However if you are under 18 years of age and want to enrol on any of our courses, you must ask your parent or guardian for permission.
We may share your personal data with third parties where required by law, where it is necessary to perform our contract with you or where we have a legitimate interest in doing so. Such third parties may include the following:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, service providers, business partners, agents and other third parties who have a legitimate need to know. They will only process your personal information on our instructions or as otherwise agreed and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.